Effective Date: 01 February 2024

Privacy Policy

Welcome to Synergy Institute (“Synergy Institute”, “Institute”, “we”, “our”, or “us”). We are committed to protecting the privacy of students, parents, guardians, visitors, and users of our website.

This Privacy Policy explains how we collect, use, disclose, store, and protect personal data when you visit https://www.synergyinstitute.co.in/ (“Website”). It is designed to comply with the Digital Personal Data Protection Act, 2023 (DPDP Act) and the applicable Digital Personal Data Protection Rules, 2025, along with other applicable laws of India.

By accessing or using this Website, you acknowledge that you have read and understood this Privacy Policy.

1. Data Fiduciary

The Data Fiduciary responsible for processing personal data is:

Synergy Institute

Navsari, Gujarat, India

Website:
https://www.synergyinstitute.co.in/

Email:
bdesai14@gmail.com

Jurisdiction:
Navsari, Gujarat, India

2. Scope of this Policy

This Privacy Policy applies to:

• Visitors to our website
• Students
• Parents and legal guardians
• Individuals communicating with us through WhatsApp
• Prospective students seeking admission information

This Privacy Policy does not apply to third-party websites linked from our Website.

3. Information We Collect

Our Website does not require users to create an account.

We collect personal data only when you voluntarily communicate with us through the WhatsApp Chat button.

Depending on your interaction, we may receive:

• Name
• Mobile number
• WhatsApp profile information
• Messages you voluntarily send
• Documents voluntarily shared
• Academic enquiry details
• Admission-related questions

We request that you do not share unnecessary personal or confidential information through WhatsApp.

4. Children’s Privacy

Synergy Institute provides educational services to students, including minors.

Where personal data of a child is processed, parents or lawful guardians should initiate or authorize communication where appropriate.

We encourage parents and guardians to supervise online communications involving children.

5. How We Collect Information

Personal data is collected only when you voluntarily:

• Click the WhatsApp Chat button
• Send a WhatsApp message
• Share documents through WhatsApp
• Request admission information
• Ask questions regarding courses

We do not automatically collect educational records or personal identification documents through our Website.

6. Purpose of Processing

Your information is processed solely for legitimate educational and administrative purposes, including:

• Responding to admission enquiries
• Providing course information
• Communicating about coaching programs
• Scheduling counselling sessions
• Responding to student or parent questions
• Providing administrative support
• Improving communication with prospective students

We process only the minimum amount of personal data reasonably necessary for these purposes.

7. Legal Basis for Processing

Personal data is processed because:

• You voluntarily choose to contact us.
• The information is necessary to respond to your enquiry.
• Processing is permitted under applicable provisions of the DPDP Act and other applicable laws.

8. WhatsApp Communication

Our Website contains a WhatsApp Chat button for visitor convenience.

By clicking the WhatsApp button:

• you voluntarily initiate communication with Synergy Institute;
• your messages are transmitted through WhatsApp (Meta);
• your communication is also governed by WhatsApp’s own Privacy Policy and Terms of Service.

Please avoid sharing unnecessary confidential information through WhatsApp.

WhatsApp should not be used to submit sensitive identification documents unless specifically requested by the Institute through appropriate channels.

9. Personal Data We Do Not Intentionally Collect

Our Website does not intentionally collect:

• Payment card information
• Banking information
• Aadhaar details through the Website
• PAN information
• Passport information
• Biometric information
• Health information

If such information is inadvertently received, it will be handled in accordance with applicable law.

10. Cookies and Similar Technologies

Our Website does not intentionally use advertising or behavioural tracking cookies.

The Website may use technical cookies necessary for:

• website functionality;
• security;
• session management.

A separate Cookie Policy explains our use of cookies.

11. Third-Party Services

Our Website may use trusted third-party service providers, including:

• Website hosting provider
• Domain registrar
• SSL certificate provider
• WhatsApp (Meta Platforms)

These providers process information according to their own privacy policies.

We are not responsible for the privacy practices of third-party websites or services.

12. Data Sharing

We do not sell, rent, or trade your personal data.

Personal data may be shared only:

• where required by law;
• to comply with legal obligations;
• to protect legal rights;
• with service providers assisting in operating the Website, subject to appropriate safeguards.

13. Data Security

We implement reasonable administrative, technical, and organizational measures designed to protect personal information against:

• unauthorized access;
• unauthorized disclosure;
• accidental loss;
• misuse;
• alteration; and
• destruction.

However, no internet transmission or electronic storage method can be guaranteed to be completely secure.

14. Data Retention

Personal information is retained only for as long as reasonably necessary to:

• respond to enquiries;
• provide educational information;
• comply with legal obligations;
• resolve disputes;
• maintain administrative records.

When information is no longer required, it is securely deleted or anonymized where reasonably practicable.

Further details are available in our Data Retention & Data Deletion Policy.

15. Your Rights

Subject to applicable law, you may have the right to:

• request access to your personal data;
• request correction of inaccurate information;
• request updating of incomplete information;
• request deletion of personal data where legally applicable;
• withdraw consent where processing is based on consent;
• seek information regarding processing of your personal data;
• submit grievances regarding privacy.

Requests may be submitted by emailing:

bdesai14@gmail.com

We will respond within the timelines prescribed by applicable law.

16. Withdrawal of Consent

Where processing is based on your consent, you may withdraw your consent at any time by contacting us.

Withdrawal of consent will not affect processing already carried out before the withdrawal.

Certain services may no longer be available after consent is withdrawn.

17. Cross-Border Data Transfers

Certain third-party services (including WhatsApp) may process information on servers located outside India.

Where such processing occurs, it will be subject to the safeguards implemented by the respective service providers and applicable law.

18. Third-Party Links

Our Website may contain links to external websites.

We do not control or endorse the privacy practices of those websites.

Users should review the privacy policies of any third-party websites they visit.

19. Changes to this Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in:

• legal requirements;
• technology;
• our services; or
• business operations.

Updated versions will be published on this page with a revised Effective Date.

20. Contact Us

For any questions regarding this Privacy Policy or your personal data, please contact:

Synergy Institute

Navsari, Gujarat, India

Website:
https://www.synergyinstitute.co.in/

Email:
bdesai14@gmail.com

21. Grievance Redressal

If you have any concerns regarding the processing of your personal data, you may contact us at:

Email: bdesai14@gmail.com

We will make reasonable efforts to resolve your concerns in accordance with the DPDP Act, 2023 and applicable laws.